Delivery & Returns

Shipping

We presently only ship to all countries in the European Union and currently offer free shipping.

Until further notice, we are currently unable to ship to the UK.

On receipt of your order you will receive an e-mail confirmation within 48 hours and your order will be processed as soon as possible.

Your package will be shipped by DHL between Monday and Friday. Please allow 1 to 7 business days for delivery.

In-store pickup

We offer in-store pickup. Your order will be available for pick-up within 2-4 days.

You will receive an email confirmation when your order is ready to be collected.

Returns & exchanges

We hope you will love everything you ordered, however, should this not be the case you can return or exchange your order within 14 days of receipt.

Items must be returned clean, unworn with tags and attached seals, in the original packaging.

Shoes should be tried on a carpeted surface and can only be returned in their original, undamaged shoe box.

Please use the return form found here or write us by e-mail at contact@modepaleis.com indicating the item(s) you wish to return or exchange.

Contact DHL via the website www.dhl.com to arrange a pick-up. The return is free of cost.

Once your return is received and inspected, you will be notified by e-mail. If returned goods are approved, your refund will be processed to your credit card.

For more information on delivery and returns, please see our General Terms and Conditions.

Autumn Winter 2022

A selection of our Autumn Winter 2022 collection is now available online.

Assistance

Please contact us for more information.

Delivery & returns

We offer free shipping for all orders.
Delivery exclusively within the EU.

Secured Payments

Visa, Mastercard, Maestro, AMEX, Bancontact and iDEAL